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Complaint

Murphy Usa - Complaint
Original review updated by user Feb 02, 2022
I get out my car to pump gas and while doing so. I get back in my car bc its cold. After a minute and being close to done filling up. I get back out of my car. Only to realize the pump had literally been pouring gas out of the hose the whole time! I immediately go and...
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1 comment
#2128419

You actually broke the la by getting in teh car. Every state has a law against this.

In teste getting in and out of car can cause a fire.

You failed to monitor your pump. You must pay for any spills you created.

ID
#3310920 Review #3310920 is a subjective opinion of poster.
Location
Simpsonville, South Carolina
Service
Murphy Usa Gas Tank Refill
Pros
  • Fair cost on tobacco and gas
Cons
  • Horrible service
  • Horrible people
  • Certain employees should be fired immediately
Loss
$10
Preferred solution
Let the company propose a solution

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New Reviewer

Rude service

Murphy Usa - Rude service
Murphy Usa - Rude service
telling me they cannot honor the sale signs posted all over the store and on the door. Employee said there was nothing they could do to override the price.
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ID
#3281729 Review #3281729 is a subjective opinion of poster.
Location
Mchenry, Illinois
Loss
$2
Preferred solution
Full refund
New Reviewer

Cannot activate my account

I am trying to activate my account however it will not let me use my current email address it keeps saying that that address is already taken
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ID
#3246327 Review #3246327 is a subjective opinion of poster.
Location
Clinton, North Carolina
Pros
  • Good gas good prices
Cons
  • Took my 700 points
Preferred solution
Activate my rewards. I have 200 points and cannot activate my account
New Reviewer

Harassment and racial slur from Murphy's employee

A customer before me walked off as I was approaching register, see employee her head out of the window flipping off,and saying *** you n word to the previous customer who was leaving, at first I thought the employee was saying and doing it to me so I asked what was going on, she said she refused his identification card, I didn't want to escalate the situation,so I remained as polite to the employee as possible, but was very upset at the employees actions,and will be speaking to an attorney about this,as well as the previous customer, no employee should act this way, is also on camera as well.

User's recommendation: Beware of racial slurs and hostility.

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ID
#3165921 Review #3165921 is a subjective opinion of poster.
Location
Tampa, Florida
Preferred solution
Employee should be fired immediately for disgusting,and unprofessional behavior towards paying customers, children could've been in line waiting,and heard the employees vulgarity. Also will have an attorney look into this.

Cant register on the app

My old phone had no space and with the new phone I couldn't get the app loaded. ?????????????????????????
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ID
#3154011 Review #3154011 is a subjective opinion of poster.
Location
Chicago, Illinois

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New Reviewer

I had to call police

The 3 attendants last night were rude and not helpful I had to call police I was charge 20 for gas and stopped at 6.83 Went inside Was rudely treated told to go outside and put debit card on pump 12 again paid 15 dollars and got 0.85 cents So for $35 dollars I got $6.83 plus $0.85 I was told to leave thats when I called police

User's recommendation: Never going there again.

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ID
#3144702 Review #3144702 is a subjective opinion of poster.
Location
Delray Beach, Florida
Cons
  • Billing issues
  • Horrible service
Loss
$35
Preferred solution
Fired the 3 attendants

Seems like the manager an assistant manager are very lazy

Seems like every time we go in to the store that its usually some guy named clay the only one working. The older lady an some huge girl are managers an they hardly wont do anything. They are just always on there phone with an ear piece in an cant get anything right. Constant laziness that comes from the managements part. Not sure I should report what Ive seen I. There to there corporate office or HR. They need new managers at that store is what we see. Time for a new change Murphys

User's recommendation: No not alll until they have new managers.

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ID
#3108737 Review #3108737 is a subjective opinion of poster.
Location
Killeen, Texas
New Reviewer

Terrible customer sevice

I went to the pump to get gas today at about 2:45pm and I also needed cigarettes. So the pump asked me do you want to pay the cashier so I hit yes. The pump cleared so I pumped my gas, noted my pump number went in and said that I wanted to pay for the gas on pump 14....
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ID
#3066563 Review #3066563 is a subjective opinion of poster.
Location
Whiteville, North Carolina

Attendant was rude to my husband

Attendant was rude to my husband. Pump did not take Murphy's credit card so I asked my husband who was waiting in line for a purchase to ask the attendant to turn on the pump so I could fill up my car. She said she couldn't turn on pump without knowing how much I wanted to put in. Filling it up, means filling it up. (We have done this many times because lots of times we cannot read the pumps because of the sun shining on them.) We have Love's and many other stations in our town and I will be using them in the future.
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ID
#3057470 Review #3057470 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

Service Attendant Disrespectful

Original review updated by user Nov 08, 2021
I reside near the community of Cameron North Carolina where this particular Murphys Service Station is located. There is a Service attendant by name Ms. Jackie. She is a Murphy USA employee. Each visit to that particular pump station Ms. Jackie always seems to have a...
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ID
#3049075 Review #3049075 is a subjective opinion of poster.
Pros
  • Good gas good prices
  • Good gas prices
Cons
  • Rude employees
  • Horrible service
Preferred solution
Retraining

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New Reviewer

I have a valid complaints

Update by user Oct 29, 2021

It's the worst ever

Update by user Oct 29, 2021

Bad

Update by user Oct 29, 2021

I want a call from yall

Original review posted by user Oct 29, 2021
She was so rude told me to show I'd to camera and her never had a problem there every I am a award holder she said said if u don't like what I said go to Casey's I don't care her name was Robin I asked for manager she said ain't one no more then asked for complaint line she said leave I need you to call me 641-521-****

User's recommendation: If she's there I won't recommend.

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ID
#3018799 Review #3018799 is a subjective opinion of poster.
Location
Newton, Iowa
Service
Murphy Usa Cashier
Pros
  • Mean at heck there are no pros
Cons
  • Poor customer service
Preferred solution
Let the company propose a solution

Discrimination and rudeness

Murphy Usa - Discrimination and rudeness
Murphy Usa - Discrimination and rudeness
Murphy Usa - Discrimination and rudeness
Murphy Usa - Discrimination and rudeness
I have been coming to murphys since they opened in Gadsden Alabama, and never have i been talked to Like Miss Linda spoke to me. She was very threatening, eye rate, and also spoke of having a gun on the property and i am now in fear to go back to my favorite store. I...
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ID
#3017272 Review #3017272 is a subjective opinion of poster.
Location
Redmond, Washington
New Reviewer

Complaint

I was told that I took too long in the bathroom and the attendant yelled at me in front of many customers and then proceeded to come and lock the bathroom door saying "I will remember you, you can not use the restroom again. Then turned to the person he was working with (training I believe) and told her to remember me and not to let me use the restroom ever again. I am sry that I took to long for his preference but I am a woman and had womanly things to take care of. This was humiliating at best. This was at the Murphy's in Lilburn, Ga off Hwy 29. My phone number is 678-460-****. Thank you Wendy Hubbard
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ID
#3010252 Review #3010252 is a subjective opinion of poster.
Location
Lilburn, Georgia
Service
Customer Service Profiles Customer Care
Preferred solution
Apology
New Reviewer

Cashier wasn’t focused and on personal phone

They did bit add my rewards to the mishap of not putting number in but received receipt to call to add and was told they no longer do it ugggghhhh very pissed
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ID
#3005747 Review #3005747 is a subjective opinion of poster.
Loss
$30
Preferred solution
Let the company propose a solution
New Reviewer

Call me back

I just walked into Murphys to buy a pack of cigarettes and the store manager asked me if cigarettes make me anxious and I asked him what is he talking about and he started calling me names
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ID
#2991986 Review #2991986 is a subjective opinion of poster.
Location
Houston, Texas