Anonymous
map-marker San Antonio, Texas

Employee name Carmen very rude with elderly longtime customer....about masks

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employee name Carmen very rude with elderly longtime customer...about masks...after taking off masks still ask id...i'am 72 years old..have covid concern i'am no kid under 21
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User's recommendation: do-not shop at this store while this person( carmen) works at location

1 comment
Meg M Lhr

They did this to my grandma who is the same age at a store in KY. Clearly something is messed up within their company policy because she had bought from this store before with no issues. They need to retrain their staff and stop disrespecting seniors.

Kathy L Gxc

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Verified Reviewer
| map-marker Mchenry, Illinois

Rude service

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Murphy Usa - Rude service
Murphy Usa - Rude service - Image 2
telling me they cannot honor the sale signs posted all over the store and on the door. Employee said there was nothing they could do to override the price.
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Loss:
$2

Preferred solution: Full refund

Anonymous
map-marker San Antonio, Texas

Employee name Carmen very rude with elderly longtime customer....about masks

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employee name Carmen very rude with elderly lemployee name Carmen very rude with elderly longtime customer...about masksongtime customer...about masks...
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Anonymous
map-marker Atlanta, Georgia

Filing complaint

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State law says I do not have to show id when above age of 40 years old, filing complaint at Arab Alabama location
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1 comment
Meg M Lhr

My grandma had to do the same thing for a location in KY. Murphy Express/USA is not following state protocol and appears to be engaging in discrimination since this "policy" is only applied when a clerk feels like it. It's shocking nothing has been done since this has been going on for a year now.

Anonymous
map-marker Lexington, North Carolina

I bought $10 worth of gas and y'all took $50 off of my card I needed my $40 and still have not received it back

Y'all took my money off my card with out my consent I need my $40 back never again will I use my credit card at your gas station again
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None of ur business

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Verified Buyer
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Verified Reviewer
| map-marker Simpsonville, South Carolina

Complaint

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Murphy Usa - Complaint
Original review Feb 02, 2022

I get out my car to pump gas and while doing so. I get back in my car bc its cold.

After a minute and being close to done filling up. I get back out of my car. Only to realize the pump had literally been pouring gas out of the hose the whole time! I immediately go and tell the employee.

Not only was she aware of this problem but she was rude (which is not surprising from this employee) as well! She NEVER ONCE apologized or did anything to resolve the problem!! After being told she walked over looked and walked right back away. Half the gas I pumped was wasted on the ground, along with the money I spent!

WtfIm a frequent customer here. So unfortunately, this isnt the first time. That Ive had to deal with her rudeness and lack of doing her job! Which is sad.

However, regardless of the situation its her job to resolve issues while on the clock!

Clearly, she doesnt know how to do that or many other parts of her job. Bc she sucks incredibly bad at it!

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Loss:
$10
Pros:
  • Fair cost on tobacco and gas
Cons:
  • Horrible service
  • Horrible people
  • Certain employees should be fired immediately

Preferred solution: Let the company propose a solution

User's recommendation: I’d say it depends on what employee is working.

1 comment
Guest

You actually broke the la by getting in teh car. Every state has a law against this.

In teste getting in and out of car can cause a fire.

You failed to monitor your pump. You must pay for any spills you created.

Ddbu B
map-marker Greenwood, South Carolina

Put in wrong phone number and deleted app and now it says my email is not available

Put in wrong phone number and deleted app and now it says my email is not available when I try to renter
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Anonymous
map-marker Bellefontaine, Ohio

Lied to *** poor service

Got a apology for how I was treated. Fair enough. Alot of companies can't find good help anymore these days. But a Apology from Corporate was fine. Still go their, just haven't ran back into the rude attendant .
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Johnny and Angela I

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Verified Reviewer
| map-marker Orlando, Florida

Points taken away

Went to get fuel was using reward points. Bad dirty filters on pump barley got 2 gallons and took 100 points. Would like my points back Number for account is 386-337-**** But number to reach us is 386337****
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Preferred solution: Full refund

Meleny Ako

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Verified Reviewer
| map-marker Lancaster, South Carolina

Gas high

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Payed for gas at pump wouldnt add my points so i called murphy and they saying that they cant add point even though i had my receipt just another way the gas companies get you
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Cons:
  • No points
Karri C Sou

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Verified Reviewer
| map-marker Dallas, Texas

Guy was horrible and so was his boss

Murphy employee was hateful stated he couldnt do a split payment when I personally know you can do a split payment he also got his manager on the phone and she acted like I needed to listen to her
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Preferred solution: Fire the guy and his boss

User's recommendation: Don’t go to I240 in Oklahoma City

Anonymous
map-marker Mary Esther, Florida

Murphys sucks

Don't get the points Would not let me use the points and I have Called your service number never get answers stay on hold for 30 minutes or more
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User's recommendation: Don't get the app

Anonymous
map-marker Redmond, Washington

Discrimination and rudeness

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Murphy Usa - Discrimination and rudeness
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Murphy Usa - Discrimination and rudeness - Image 3
Murphy Usa - Discrimination and rudeness - Image 4

I have been coming to murphys since they opened in Gadsden Alabama, and never have i been talked to Like Miss Linda spoke to me. She was very threatening, eye rate, and also spoke of having a gun on the property and i am now in fear to go back to my favorite store.

I arrived at the store to purchase gas.

I have Deaf friends and they always come to me for help because i can hear an talk for them if there is an altercation. On this day one friend was with me an he asked me to find out what the problem was an ask miss linda why was she always so rude to him a few days prior. I said okay i will no problem. My husband paid for gas at pump an the pump did not work so i proceeded inside.

There where 2 workers inside. Linda was 1 of the 2. She was counting her register complaining out loud an rudely about the manager asking for no calls after 8pm or before 8 am im not sure. The register was saying she was short 2,500$ because the day shift had not counted thier register.

I leaned toward the counter an said ( hi miss linda i have a question for a friend however i will wait till u finish counting so u dont get confused.) Her husband walked in to stand and wait for her has those 2 complained about manager miss linda then finished her count an she walked out the door an i followed out to ask her what was the problem between her and my friend. That he was deaf and he felt as if she discriminated against him a few days before. She automatically snapped her neck an placed her neck sideways trying to intimidate me. She wanted to know what he looked like so i told him to step out of my truck.

All he wanted was answers. She was mocking how he sounds. When he using sign language she was very discriminative at that time. I was so nice through the entire convo and she was acting very offensive.

She told him he cant come back because of his behavior an screaming. HE IS DEAF SO He has No Clue How Loud he is. He said on they day she told him he was banned he came in to make a tobacco purchase, he tried pointing to show her an she got mad because he was touching stuff an she couldnt understand him then she acted out for him to go away. And of course he was upset.

She claims he can speak but No the *** he cant. I am very very upset about his incident along with mine. She is very hateful, eyerate, rude, an threatening. Im very pissed over this, seeing that i use murphys all the time, check my rewards 205421****.

Also the day after my incident another employee from the same store found me on Facebook, i had no clue who she was. I messaged her asking who she was an she said she worked at murphys and said miss linda came to work the following day saying stuff about i said this an that about other employees. This worker linda is a dangerous employee an is being allowed in your store to say things an start thing with other people ON CAMERA. ENOUGH IS DAMN ENOUGH.

You can also check the camera....

She walked up an grabbed my shoulder roughly to act out the day of her and my friends argument. I absolutely do not appreciate nor agree with the type of intimidating technique's she used.

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User's recommendation: Be very nice or you might get threatened or intimidated or even discriminated against!

Tina C Fil
map-marker Lakeland, Florida

Gas station not oopening on time.

Never open on time. Gas pumps NEVER work and there is never an attendant that we can reach. We use to do our Walmart shopping and stop for gas at Murphy out in front every Sunday morning for years. Now it is never open on time and we buy WM gift cards to use for gas. The card reader is always broken and he ends up having to come back during the week which is VERY inconvenient.
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Preferred solution: Them to open up on time so we can get back to our normal routine.

Sheri E Veb
map-marker Searcy, Arkansas

Attendant was hateful

May 10th 2022 7:45am Murphy gas Searcy Arkansas Race Street went to get gas and the lady was very hateful and rude I got rude back and she refused to sell me any gasoline closed the window on me
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Pros:
  • Good customer service
Cons:
  • Rude employees

Preferred solution: Let the company propose a solution

User's recommendation: If you don't want to be there go home

1 comment
Suleiman Ryh

They have a right to refuse service to rude customers.

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